Frequently Asked Questions
Booking
Is there an age requirement to book a PM2PM?
Yes, you must be at least 21 years old to book with us. You can review that policy and others on our rules page here: www.pm2pm.co.uk/booking-rules/
What is the minimum stay?
All PM2PM homes have a 3-night minimum stay.
How do I book a stay?
You can book on our website www.pm2pm.co.uk
Where do I find prices?
You can check out the prices, view available dates, and make bookings on-website. Prices vary according to dates and availability.
How do I know if PM2PM is right for me?
PM2PM welcomes people of all ages (as long as the person booking is 21+) and is great for those who love adventure, new experiences and technology. We find homes in the most inspiring of locations, which means that our properties can be a bit off-the-beaten-path, with some even positioned on high cliffs or up a steep drive. Please be sure to read through each property’s description thoroughly to ensure you are picking a location that is right for you and your party: www.pm2pm.co.uk/explore/
Do you accept one or 2-night bookings?
We accept one or 2-night bookings only if there is a gap between existing bookings, and you should be able to do that in-app automatically in those situations.
Can more guests stay than indicated on your website per property?
We have on the property pages how many people you can sleep in beds, we’re also okay if bringing children or extra friends for you to bring one extra air mattress per bedroom in the home. However, please note for PM2PM Joshua Tree there are strict occupancy rules for short-term rental restrictions – so please read the “Before You Book” section on that property page before bringing additional guests. www.pm2pm.co.uk/explore/
Can I get someone to clean up during my stay?
Yes we can arrange for cleaning to visit, contact Concierge.
What is your check-out process?
Our check-out process is very simple. We won’t leave you with a long to-do list, we promise.
- Check your belongings in each room of the home. Keys, jackets, sunglasses, and electric shavers are common items we’ve found left behind. Forgot something? Message Concierge. Our local runners charge a lost-and-found service that costs £30 to ship your item(s) home to you.
- Close doors/windows and turn off stoves and ovens.
- We ask that you leave the home generally tidy to make it easier for our cleaning crews. But you don’t have to worry about stripping the beds; used towels or robes can be left on the floor.
That’s it! Have a safe and pleasant travels back.
Properties
How do I get to the property from the airport?
Transport for London is a local government body responsible for most of the transport network in London, United Kingdom., and you can book transport here https://tfl.gov.uk
What does the kitchen include?
Every PM2PM kitchen comes fully stocked with appliances, cooking basics, tools, and more. You can find a detailed list of kitchen amenities. You may also check out our property pages to see the other amenities.
Do you allow pets?
Yes, all PM2PM are pet-friendly and we welcome our guests’ furry friends on their stays with them. However, we do have some rules and a pet fee to preserve our homes’ delicate luxury furniture and linens.
To also protect future guests who are allergic, pets are strictly prohibited in beds, indoor or outdoor furniture, spa facilities. Pet owners will be responsible for additional cleaning treatments in these locations.
For those who would like to bring a pet, there is a + £120 per pet charge at check-out, which goes to the cleaner for the extra work required after a pet stays. This does not cover additional treatments needed if pets go on the furniture, beds, spa facilities, or leaves waste on the property.
You may let Concierge know if you have a service animal to waive the pet fee.
Payment
How do I pay in instalments?
Once you get to the checkout, select “finance” as your payment method, and you can choose the financing option you prefer.
Can I use different cards to pay for my stay?
You may only use one card to pay for your stay.
Cancellation and Refund Policy
What is your cancellation policy?
In general, if you cancel a reservation, the amount refunded to you is determined by the cancellation policy that applies to that reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a reservation, you may be entitled to a partial or full refund under our Extenuating Circumstances Policy. If the Host cancels, or you experience a Travel Issue (as defined in our Rebooking and Refund Policy), you may be entitled to rebooking assistance or a partial or full refund under our Rebooking and Refund Policy. Different policies apply to certain categories of Listings; for example, Experiences reservations are governed by the Experiences Guest Refund Policy.
Guests who get travel insurance which offers packages that cover illness and weather can file claims if something happens.
Deposit deductions (After Booking)
After booking, the inspection landlord can file deductions with evidence and how much he wants to hold from the deposit.
Tenants can look at the evidence through their portal and either:
Accept fault
Challenge the deduction and decline the fault
Make an offer for how much should be deducted
PM2PM will then review it and make the final decision.
Partnerships, and Affiliates
Is there a referral program?
Here is the info for our referral program.
Can I partner or collab with PM2PM?
If you have a proposal for us, you may send it over to info@pm2pm.co.uk!
Property Management
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